Amazon’s vision is to be Earth's Best Employer and Earth’s Safest Place to Work.
Find out how we commit to this vision by exploring the benefits and perks of working as an Amazon Customer Service Associate.
Competitive Pay
We offer competitive pay and attractive working conditions, along with processes and systems to ensure the well-being and safety of all employees.
Your Base Pay
For all full-time, part-time, temporary and seasonal roles in Customer Service, pay starts at a minimum of R67.35 per hour.
Your base pay will increase with tenure; depending on your role and location, this could be from as early as 6 months
Your base pay will increase with tenure; depending on your role and location, this could be from as early as 6 months
Working hours/schedule that allow for Work-Life Balance
The Customer Service role requires working variable hours to match when customers need us most. A standard contract includes a fixed 40 hours per week. Depending on role location, there are roles available based 100% at home, or 100% in an office.
Traditionally, shifts are 4 x 10 hour or 5 x 8 hour days. We schedule variable shifts based on a variety of shift patterns within a 24-hour period, Monday to Sunday, in order to match when customers need us most.
This means you will work a combination of day, late and overnight shifts. You will receive your work schedule at least 2 weeks in advance and your shifts may change every 2-3 weeks.
In addition, we offer paid time off – annual leave is 18 days. You may need to work national holidays, if your shift falls on those days. However, you will be compensated accordingly.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
Traditionally, shifts are 4 x 10 hour or 5 x 8 hour days. We schedule variable shifts based on a variety of shift patterns within a 24-hour period, Monday to Sunday, in order to match when customers need us most.
This means you will work a combination of day, late and overnight shifts. You will receive your work schedule at least 2 weeks in advance and your shifts may change every 2-3 weeks.
In addition, we offer paid time off – annual leave is 18 days. You may need to work national holidays, if your shift falls on those days. However, you will be compensated accordingly.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
Benefits and Perks
All Amazon Customer Service employees are offered a comprehensive benefits package which includes the following (please note that fixed term employees may be ineligible for some of these benefits, please check the job description for info).
- Multiple types of insurance, including comprehensive medical aid through Discovery Health, are available on day one of your employment. Whether you work full-time or part-time, we'll help cover the costs for you, your spouse or life partner, and your eligible dependants.
- Pension Plan: Putting money away in your Amazon Provident Fund is a great way to save for your future. Amazon matches your contribution up to a maximum of 7.5% of your basic pay.
- The benefits that make your life simpler: Our Employee Assistance Program provides confidential support, guidance, and resources to help you feel secure at your work and personal life. To make your commute easier, we've also partnered with transportation providers to offer a shuttle service, available through the MoveInSync App. Seats are first-come, first-served. Please be aware that the shuttle service is optional and at your discretion.
- The benefits that make you smile at work: On-site employees receive free tea, coffee, water and fresh fruit. Snacks/drinks/food are provided on occasion. Rest areas, games rooms and coffee shops are also available depending on location.
- Benefits that unlock shopping discounts: Upon joining, you'll gain access to exclusive employee-only discounts that help you to save on everything from dining out (or in!), vacation planning, and much more.
In addition, you'll receive a 10% employee discount to use on purchases that are shipped and sold by Amazon on the site, up to a maximum annual spend.
Career Growth Opportunities
As an Amazon employee, you’ll be in a world-class work environment you receive paid on-the-job training. That means you can join immediately without any previous work experience in customer service. You’ll also get access to cross-training opportunities, including online courses, that help you gain further qualifications.
Development opportunities are frequent at Amazon, starting with 2-weeks’ training at the start of your contract, followed by 6 weeks on-the-job mentoring in delivering exceptional customer service.
Depending on your performance, you may have the opportunity to mentor new Associates as they begin their journey with Amazon, become a Subject Matter Expert and/or be promoted to Resolution Specialist, then up to Team Manager, Group Manager and beyond.
Additionally, we offer our Career Choice program to help progress your career.
Development opportunities are frequent at Amazon, starting with 2-weeks’ training at the start of your contract, followed by 6 weeks on-the-job mentoring in delivering exceptional customer service.
Depending on your performance, you may have the opportunity to mentor new Associates as they begin their journey with Amazon, become a Subject Matter Expert and/or be promoted to Resolution Specialist, then up to Team Manager, Group Manager and beyond.
Additionally, we offer our Career Choice program to help progress your career.
What’s Amazon’s Career Choice program?
Career Choice opens doors to exciting new possibilities, helping you build the future you dream of. Wherever you are on your educational journey, we'll cover up to 100% of your tuition costs in high-demand fields. Choose the path that excites you and we'll invest up to R50,000 each year of your education. The best part? You can keep learning with us year after year. All you need is one full year as an Amazon employee to be eligible.
Find out more about Amazon Career Choice here.
Find out more about Amazon Career Choice here.