Amazon’s vision is to be Earth's Best Employer and Earth’s Safest Place to Work.
Find out how we commit to this vision by exploring the benefits and perks of working as an Amazon Customer Service Associate.
Competitive Pay
We offer competitive pay and attractive working conditions, along with processes and systems to ensure the well-being and safety of all employees.
Your Base Pay
For all full-time, part-time, temporary and seasonal roles in Customer Service, pay starts at a minimum of R67.35 per hour.
Your base pay will increase with tenure; depending on your role and location, this could be from as early as 6 months
Your base pay will increase with tenure; depending on your role and location, this could be from as early as 6 months
Working hours/schedule that allow for Work-Life Balance
The Customer Service role requires working variable hours to match when customers need us most. A standard contract includes a fixed 40 hours per week. Depending on role location, there are roles available based 100% at home, or 100% in an office.
Traditionally, shifts are 4 x 10 hour or 5 x 8 hour days. We schedule variable shifts based on a variety of shift patterns within a 24-hour period, Sunday to Monday, in order to match when customers need us most.
This means you will work a combination of day, late and overnight shifts. You will receive your work schedule at least 2 weeks in advance and your shifts may change every 2-3 weeks.
In addition, we offer paid time off – annual leave is 18 days. You may need to work national holidays, if your shift falls on those days. However, you will be compensated accordingly.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
Traditionally, shifts are 4 x 10 hour or 5 x 8 hour days. We schedule variable shifts based on a variety of shift patterns within a 24-hour period, Sunday to Monday, in order to match when customers need us most.
This means you will work a combination of day, late and overnight shifts. You will receive your work schedule at least 2 weeks in advance and your shifts may change every 2-3 weeks.
In addition, we offer paid time off – annual leave is 18 days. You may need to work national holidays, if your shift falls on those days. However, you will be compensated accordingly.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
Benefits and Perks
All Amazon Customer Service employees are offered a comprehensive benefits package which includes the following (please note that fixed term employees may be ineligible for some of these benefits, please check the job description for info).
- Multiple types of insurances available to support your health and finances: Private Medical Insurance, at a cost of R2,000 per employee. You can also add your spouse or life partner to the policy cover at R1,000, and add any children at R350.
- Pension Plan: Putting money away in your Amazon Provident Fund is a great way to save for your future. Amazon matches your contribution up to a maximum of 7.5% of your basic pay.
- Learning and development: 2-weeks’ training at the start of your contract followed by 6 weeks on-the-job mentoring to assist you in delivering an exceptional service to our customers. We also provide a range of online courses and learning opportunities to develop your skills.
- The benefits that makes your life simpler: Employee Assistance Program (provides confidential support, guidance and resources for every aspect of work and personal life. Free transport to work via shuttle bus is also provided for on-site employees.
- The benefits that make you smile at work: On-site employees receive free tea, coffee, water and fresh fruit. Snacks/drinks/food are provided on occasion. Rest areas, games rooms and coffee shops are also available depending on location.
- The benefits that unlock shopping discounts: Upon joining, you gain access to an app that allows employees to get discounts on food, travel, shopping, entertainment, technology, sports, phones and family essentials.
In addition, you benefit from a 10% discount code on items shipped and sold items by Amazon on Amazon.co.uk (up to a maximum spend).
Career Growth Opportunities
As an Amazon employee, you’ll be in a world class work environment and will benefit from full training provided. We support our employees’ professional growth from the start with paid on-the-job training. That means you can join us immediately without having any previous work experience in customer service. You’ll also get access to cross-training opportunities that help you gain further qualifications.
Development opportunities are frequent at Amazon, with many of our leaders starting out as Customer Service Associates. Depending on your performance, you may have the opportunity to mentor new Associates as they begin their journey with Amazon, become a Subject Matter Expert and/or be promoted to Resolution Specialist, then up to Team Manager, Group Manager and beyond, if you continue to raise the performance bar.
Additionally, we offer our Career Choice program to help progress your career.
Development opportunities are frequent at Amazon, with many of our leaders starting out as Customer Service Associates. Depending on your performance, you may have the opportunity to mentor new Associates as they begin their journey with Amazon, become a Subject Matter Expert and/or be promoted to Resolution Specialist, then up to Team Manager, Group Manager and beyond, if you continue to raise the performance bar.
Additionally, we offer our Career Choice program to help progress your career.
What’s Amazon’s Career Choice program?
Amazon believes everyone should have the opportunity to learn new skills and build their career. Career Choice is an innovative Amazon program uniquely designed to upskill our employees who are interested in pursuing a future outside of Amazon. The only eligibility criteria to access the program is to have worked for one full year for Amazon. Career Choice pre-pays 95% of tuition for courses in high-demand fields, up to R200,000 over four years.
Find out more about Amazon Career Choice here.
Find out more about Amazon Career Choice here.