Frequently Asked Questions

You can confirm or edit information in your account by following these steps:

1. Log in to your candidate account at jobs.amazon.co.za

2. Click 'Edit' next to 'My personal information'

You will be directed to the Edit profile page, where you can edit the information in your profile. If you make any changes, be sure to click ‘Save'

If the information you want to edit is not available, contact us.

To reset your password pin, go to https://jobs.amazon.co.za/app#/forgotPin

If you received the following message: “This email is already registered. Please provide a different number or login with this email address.”

You already have a candidate account in our system! Either use a new email address or log in using the account already created.

To reset your password pin, go to https://jobs.amazon.co.za/app#/forgotPin.

Apply here! jobs.amazon.co.za - use the filters to locate the positions available in your country

To complete the application and tests you must do it from a Windows computer using, preferably, Mozilla Firefox as a search engine. You need to have a headset and a stable connection to the internet. Try to be in a quiet place without interruptions.

If you have already applied, log in to your candidate account at jobs.amazon.co.za.

You can check the status of your application by following these steps.

1. Login to your candidate account.

2. Click on the menu icon in the top right hand corner.

3. Click on 'Jobs I've Applied To' from the dropdown menu.

The assessment opens a new window so ensure that your pop-up blockers are disabled. Internet Explorer or Firefox are the best web browsers to use to complete your application. Please ensure that pop-up blockers have been disabled. View the information below on how to disable a pop-up blocker for different devices.

1. Windows Devices using Internet Explorer: Open Internet Explorer, select the Tools button, and then select Internet options. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK.

2. Windows Devices using Firefox: Open Firefox, select menu in the left-hand corner of the window Select Options, click Content To disable all pop-ups, uncheck the 'Block Pop-Up Windows' box, click OK.

3. Apple Devices using Safari: Launch Settings. Tap Safari. Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.

4. Apple Devices using Chrome: On your computer, open Chrome. At the top right, click the icon you see: Menu or More. Click Settings. At the bottom, click Show advanced settings. Under ‘Privacy’ click Content settings. Under ‘Pop-ups’ select select an option: Do not allow any site to show pop-ups (recommended) allow all sites to show pop-ups.

5. Android Devices using Chrome: At the top right, click the icon you see: Menu or More. Click Settings. At the bottom, click Show advanced settings. Under ‘Privacy’ click Content settings. Under ‘Pop-ups’ select the option: Allow all sites to show pop-ups.azon directly.

There are several of reasons for this; these are some of the most common:

1. The application is incomplete

2. The assessment is incomplete

3. The candidate did not take any action, such as scheduling an appointment or completing the requested information

4. The candidate did not arrive at a scheduled appointment

If you are still interested, you can re-apply for available vacancies at jobs.amazon.co.za.

Learn more about Amazon's hiring process for Customer Service Associates.

You will be employed by Amazon directly.

Your start date will be communicated to you by the recruitment team.

Once your application has been successful, the recruitment team will promptly communicate your start date.

No. Amazon no longer asks for CVs during the application process for these roles.

If you would like to request an accommodation for the application or onboarding process, please contact us via the email or chat channel to advise your recruiting team. They will assist you with the next steps for an accommodation.

We're here to support you every step of the way. Just reach out to your recruiting team via the email or chat channels below. They'll work swiftly to connect you with the accommodation team to get you the assistance you need to successfully complete the assessment. We want to ensure our hiring process is fully accessible, so please don't hesitate to ask for assistance.

Accommodations for things like school, religion, childcare, hardships, shift/schedule, or transportation are managed by our dedicated site team. Once hired, you can work closely with your direct manager and site leadership to discuss your needs and get the support you require. Since these types of accommodation requests will be handled internally, please do not contact the recruiting team, as they will not be able to assist you directly.

The work contract will be sent by email 2 weeks before the work start date.

You can check the status of your offer by logging in to your candidate account at jobs.amazon.co.za. Your application(s) and status will be found on the left side of the page, or below the ‘Jobs I have applied to’ option in the Menu in the upper right corner.

Earn above industry average. The base pay for new Customer Service Associates starts at R67.35 per hour.

Amazon’s benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status.

Amazon provides a variety of hourly roles for people interested in full-time, part-time, seasonal, or various schedules. Learn more to find the right job for you:

It is crucial that you attend your Day 1; but, if you are unable to do so, please contact us

Please email us directly ZAF-HVH-CS@amazon.com.